Got a question? Call and chat with our experts on 020 3488 4652.
Got a question? Call and chat with our experts on 020 3488 4652.
Everything you need to know about getting your order delivered, our premium services, and our returns policy.
All orders are delivered to your front door only as standard. Delivery is included in the product price and is typically completed within 10 working days, unless otherwise stated.
All standard orders are delivered directly to your front door at no extra charge.
Delivery costs are included in the product price. No hidden fees or surprise charges at checkout.
Standard delivery is typically completed within 10 working days from your order date, unless otherwise stated.
The following services are not included in standard delivery and may be available at an additional cost.
Have your furniture delivered to any room in your home, not just the front door.
Let our delivery team unpack your furniture so you can enjoy it straight away.
Professional assembly service so your furniture is built and ready to use.
We will take away all packaging materials and dispose of them responsibly.
Availability and pricing for these services will be confirmed during checkout or after order placement where applicable. Customers are responsible for ensuring suitable access for delivery, including door widths, staircases, and lifts.
Customers have the right to cancel their order within 14 days of delivery, in accordance with the UK Consumer Contracts Regulations. To be eligible for a return, items must:
Items that have been assembled or where assembly has been attempted are considered to have been handled beyond what is necessary to inspect the product and are not eligible for return, unless the item is faulty or not as described.
Where a return is accepted for non-faulty items, the customer is responsible for return delivery costs.
Products that are made to order, customised, or manufactured specifically to a customer's specifications cannot be returned or cancelled once production has started, unless the item is faulty. This includes, but is not limited to:
This does not affect your statutory rights where goods are faulty or not as described.
If an item arrives faulty, damaged, or not as described, please contact us as soon as possible with supporting photos.
A repair, replacement, or refund will be offered as appropriate
Stilloak Living will cover any reasonable return or collection costs
Our friendly UK team is here to help with any delivery or returns queries.
Available Monday to Saturday, 8:00 AM - 6:00 PM