Clear, reliable delivery across the UK. Plain English policies with no hidden surprises.
All orders are delivered to your front door only as standard.
Delivery is included in the product price and is typically completed within 10 working days, unless otherwise stated.
The following services are not included in standard delivery and may be available at an additional cost:
Availability and pricing for these services will be confirmed during checkout or after order placement where applicable.
Customers are responsible for ensuring suitable access for delivery, including door widths, staircases, and lifts.
All products supplied by Stilloak Living come with a 12-month manufacturer's guarantee.
Any issues must be reported as soon as reasonably possible after discovery.
Customers have the right to cancel their order within 14 days of delivery, in accordance with the UK Consumer Contracts Regulations.
To be eligible for a return, items must:
Items that have been assembled or where assembly has been attempted are considered to have been handled beyond what is necessary to inspect the product and are not eligible for return, unless the item is faulty or not as described.
Where a return is accepted for non-faulty items, the customer is responsible for return delivery costs.
Products that are made to order, customised, or manufactured specifically to a customer's specifications cannot be returned or cancelled once production has started, unless the item is faulty.
This includes, but is not limited to:
This does not affect your statutory rights where goods are faulty or not as described.
If an item arrives faulty, damaged, or not as described, please contact us as soon as possible with supporting photos.
In these cases:
Nothing in this policy affects your statutory rights under UK consumer law, including theConsumer Rights Act 2015and theConsumer Contracts Regulations.
Our friendly UK team is here to help with any delivery or returns queries.