Privacy Policy – Stilloak Living

Stilloak Living (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from stilloakliving.co.uk.

Information We Collect

When you visit our website, we may collect:

• Personal information (such as name, billing address, shipping address, email address, and phone number)

• Payment information (processed securely by our payment providers)

• Order history and customer support communications

• Technical data such as IP address, browser type, and device information

How We Use Your Information

We use your information to:

• Process and fulfil orders

• Communicate with you about your order

• Provide customer support

• Improve our website and services

• Comply with legal obligations

Sharing Your Information

We only share your information with trusted third parties where necessary, including:

• Payment providers (e.g. Shopify Payments)

• Delivery partners

• Website and analytics providers

We never sell your personal data.

Data Security

We take reasonable steps to protect your personal information. All payment transactions are encrypted and handled by secure third-party providers.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

To exercise these rights, contact us at support@stilloakliving.co.uk.

Contact Us

If you have any questions about this policy, please contact us at:
support@stilloakliving.co.uk

Terms & Conditions – Stilloak Living

These Terms & Conditions apply to all purchases made through stilloakliving.co.uk.

Orders

All orders are subject to acceptance and availability. Once your order is placed, you will receive an order confirmation by email.

Pricing

All prices are listed in GBP and include VAT where applicable. We reserve the right to change prices at any time.

Payment

Payment is taken at checkout using secure payment providers. We do not store card details.

Made-to-Order Products

Many of our products are made to order. Production begins once your order is confirmed.

Liability

We are not responsible for delays or failures caused by events beyond our reasonable control.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.